Frequently Asked Questions
Everything you need to know about the Boram Um x Loveramics collection.
What makes the Boram Um collection unique?
This collaboration combines World Barista Champion Boram Um's technical expertise with Loveramics' signature craftsmanship to create specialized cups that enhance the sensory profile and aroma of specialty coffee.
How long does shipping take for international orders?
We ship worldwide. International orders typically arrive within 7-14 business days, depending on your location and local customs processing times.
Are these ceramics microwave and dishwasher safe?
Yes, all Loveramics products are fired at 1300°C, making them extremely durable, non-porous, and safe for use in both commercial dishwashers and microwaves.
What is your return policy for fragile items?
We offer a 30-day return policy. If your items arrive damaged or broken, please contact our support team with a photo of the packaging and product within 48 hours for a full replacement or refund.
Do you offer wholesale pricing for cafes?
Yes, we provide bulk pricing for hospitality businesses and specialty coffee shops. Please contact our sales department through the 'Wholesale' link in the footer for a custom quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.